Most companies measure customer satisfaction. Fewer measure employee engagement; and fewer still make it a weekly habit. Yet a business that checks in with its people every week isn’t just improving morale; it’s building a story customers want to hear. Weekly engagement surveys say something powerful about a company’s character. They show consistency, curiosity and […] read more…

There’s an old adage that says, “The best time to fix a roof is when it’s sunny.” In other words, don’t wait for the storm to expose your weaknesses before taking action. By extension, the same logic applies to inspecting your roof — the time to check for cracks and weaknesses is before the rain […] read more…

Years ago, I worked with a colleague who was excellent at his job. The problem was, he had been with the company since what felt like the ice age and was repeatedly overlooked for training and development opportunities. Eventually, he began talking about leaving. When asked how the business would cope without him, he would […] read more…

In a time when margins are tight and business challenges are relentless, it’s easy for mental health to slip down the priority list. But if you’re running a UK business, especially an SME, employee wellbeing isn’t a “nice-to-have”. It’s a business imperative. According to Deloitte’s UK Mental Health Report, for every £1 invested in mental […] read more…

Motivation is the engine behind performance, it’s the reason anyone takes action. But not all motivation is the same. Intrinsic motivation comes from within. It’s the deep satisfaction we feel when doing something meaningful, challenging, or interesting. Extrinsic motivation, on the other hand, is driven by external rewards, bonuses, promotions, public recognition. While extrinsic incentives […] read more…

We believe your most important asset isn’t a large piece of machinery, a fleet of vehicles, or expensive computer equipment, but rather your people.Yet in most businesses, it is only the former that receives regular inspections, maintenance, and care as a matter of course.However, people too can stop working effectively, slow down, or even burn […] read more…